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Work automation · Memory

Work knowledge one person shares
is used by the whole team

An agent saves the work knowledge team members share in conversations to agent memory and uses it when answering other team members. A rule you save in chat with “remember that” is used only in answers to you, and memories learned from private data are visible only to the people that data is shared with.

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An answer that uses agent memory
An answer that uses agent memoryReal product screen
Memory

What one person teaches
carries into the team’s answers

The agent gathers the working knowledge teammates share in chat into agent memory and uses it in everyone’s answers. A rule you save with “remember that” shapes only your own answers, and memories learned from a private source show only to the people it is shared with.

JJamie ParkOperations adminPrivate source shared
AAlex RiveraLogistics teamPrivate source shared
MMorgan LeeSales teamNot shared
Logistics Operations AssistantSample data
TopicPersonal memory · only youAgent memory · the team
Selected topic

    Sample graph · each node is one memory, the large nodes are topics

    Real product screen

    Agent memory the whole team shares

    The agent remembers a logging code a teammate shared and uses it in someone else’s answer, and memories learned from a private knowledge base show only to the people it is shared with.

    Memories show who taught them and how often they are used
    Real product screen

    Memory that learns from chat and shapes answers

    Save the weekly report format with “remember that”, find it in the topic graph, and the next chat’s answer follows it. Admins can clean up one user’s memories.

    A weekly report in the saved format
    Agent memory · shared by the teamLearn from chatsTopic node graphInherited permissionsRight-to-be-forgotten requests
    What changes

    Before and after adoption

    Before

    You explain the same format and rules again every time.

    After

    Save it with “remember that,” and answers follow that rule from the next conversation on.

    Before

    Knowledge that is used in real work but not written in any policy is scattered.

    After

    What team members share in conversations is saved to agent memory and used in answers to other team members.

    Before

    You cannot tell what the AI remembers.

    After

    Review memories in the topic graph and edit or delete them. Administrators can clean up a specific user's memories.

    How it works

    Four steps

    01Share work knowledge in conversation

    Say “remember that,” or keep Learn from chats turned on.

    A memory saved in chat with “remember that”
    Key features

    Memory features in detail

    “Remember that”

    Personal memory saved straight from chat.

    Learn from chats

    When a conversation ends, content useful for work is saved as memory.

    Topic graph

    Shows memories grouped into topic nodes.

    Agent memory

    Knowledge a team member shares is used by the whole team. Each memory shows who shared it and how many times it has been used.

    Inherited permissions

    Memories learned from private data are visible only to the people that data is shared with.

    Right-to-be-forgotten requests

    On request, an administrator cleans up that user's memories.

    Admin settings

    Settings each company configures

    • Set a memory policy for each agent.
    • On request, clean up that user's memories.
    • Check the number of memories for each user on the admin screen.
    Agent memory · shared with the team
    Learn from chats
    Inherited permissions
    Right-to-be-forgotten requests

    Figures reflect the product as of October 2026.

    Related features

    Related pages

    AgentsBuild AI assistants for each departmentChat and unified agentFinds the documents and agents that fit each question, then answersPermissions and share reviewAnswers within each user's permissions and shares only after approvalAdministration and auditManage users, sign-in, audit logs and retention periods
    FAQ

    Frequently asked questions about memory

    Can other people see my personal memory?

    No. Personal memory is used only in answers to you and is not visible to anyone else.

    How do I fix something it remembered wrong?

    Edit or delete it on the Memories screen. Each answer shows the memories it used, so they are easy to find.

    What happens to the memories of people who leave the company?

    An administrator cleans up that user's memories.

    See it with
    your own documents

    In a consultation, we connect a few of your documents so you can check the answer quality for yourself. Send us your questions and our team will get back to you.

    Contact salesRequest security documentation
    Product videosReal product screens · Example company ACME Logistics · 16 videos