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Integration and operations · Tool connections and MCP

Connect company systems
as tools the AI can use

Connect MCP servers, OpenAPI specifications or OAuth apps as tools, and agents look up information in company systems and carry out tasks there. Each tool can be set to require approval before running, and irreversible actions always require approval.

An answer written by calling an MCP server's tools
An answer written by calling an MCP server's toolsReal product screen
What changes

Before and after adoption

Before

AI does not know the latest information in company systems.

After

Once connected as tools, company systems are queried directly during the conversation.

Before

AI could change data without approval.

After

You decide for each tool whether it needs approval before running, and irreversible actions never run without approval.

Before

It does not connect to the other AI tools employees use.

After

Use Syncgate resources over MCP from Claude, ChatGPT, Claude Code and Cursor. An administrator must turn this on first.

How it works

Four steps

01Choose a connection type

Choose an MCP server, an OpenAPI specification or My apps.

Choosing the connection type in Tool connections
Key features

Tool connections and MCP in detail

MCP server

Uses an MCP server's tools as they are. Images, audio and files that a tool returns are attached to the answer.

OpenAPI

Reads the specification and turns the API into tools.

OAuth and My apps

Each user connects with their own account.

Approval before running

For each tool, set approval before running to Auto, Required or Not required.

External AI tool connections

Use Syncgate resources over MCP from Claude, ChatGPT, Claude Code and Cursor. An administrator must turn this on first.

Tool call checks

Guardrails check every tool call to confirm it is an action the user requested.

Admin settings

Settings each company configures

  • Decide which tool connections to share with whom.
  • Choose the resources to offer over MCP to external AI tools.
  • Turn on the tool call check.
MCP · OpenAPI · OAuth
Approval before running
Connects to Claude, ChatGPT and Cursor over MCP

Figures reflect the product as of October 2026.

FAQ

Frequently asked questions about tool connections and MCP

What is MCP?

MCP (Model Context Protocol) is an open connection standard that AI uses to work with external tools and data. Different AI tools use the same standard to call tools.

Can we connect an internal API if all we have is its documentation?

Yes, if it is in OpenAPI specification format. The specification is read and the API is turned into tools.

Does the AI run actions such as deletions right away?

No. Tools that perform irreversible actions do not run without approval.

See it with
your own documents

In a consultation, we connect a few of your documents so you can check the answer quality for yourself. Send us your questions and our team will get back to you.

Product videosReal product screens · Example company ACME Logistics · 16 videos